Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


bot
Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Information Technology Operations

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring client satisfaction and system reliability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management and ticketing systems. - Experience with customer relationship management tools. - Ability to analyze and troubleshoot technical issues effectively. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 3 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Other Ai Matches

Data Engineer Applicants are expected to have a solid experience in handling AI & Data related tasks
Mid Java Developer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Infra Tech Support Practitioner Applicants are expected to have a solid experience in handling Information Technology Operations related tasks
Infrastructure Network Engineer Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
S&C GN AI - Insurance GenAI Engineer - Consultant Applicants are expected to have a solid experience in handling AI & Data related tasks
Full Stack Developer for Data & AI Solutions Applicants are expected to have a solid experience in handling AI & Data related tasks
Quality Engineer (Tester) Applicants are expected to have a solid experience in handling Software Engineering related tasks
Recruiting Specialist Applicants are expected to have a solid experience in handling Human Resources related tasks
Record to Report Ops Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Order to Cash Operations Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Technology Sales Senior Manager – Financial Services Applicants are expected to have a solid experience in handling Sales related tasks
Digital Mktg Advisory New Associate Applicants are expected to have a solid experience in handling Marketing & Communications related tasks
Inbound Sales Representative Associate-Voice Applicants are expected to have a solid experience in handling Sales as a Service related tasks
Security Architect Applicants are expected to have a solid experience in handling Security related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Order to Cash Operations Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Delivery Operations Associate Manager Applicants are expected to have a solid experience in handling Service Delivery related tasks
Inbound Sales Representative Associate-Voice Applicants are expected to have a solid experience in handling Sales as a Service related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Procure to Pay Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Sales Prog & Incentive Mgmt Specialist Applicants are expected to have a solid experience in handling Sales Enablement related tasks
Order to Cash Operations Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks