Application Support Engineer job opportunity at Accenture Plc.

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Accenture Plc Application Support Engineer
Experience: General
Pattern: full-time
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Software Engineering

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous learning. - Monitor application performance and proactively identify areas for improvement to enhance user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Change Management. - Strong understanding of incident management processes and tools. - Experience with problem management and root cause analysis techniques. - Ability to develop and implement change management strategies effectively. - Familiarity with IT service management frameworks such as ITIL. Additional Information: - The candidate should have minimum 7.5 years of experience in Change Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

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