Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


bot
Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Information Technology Operations

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient Service Desk Voice Support to clients. - Utilize French Language skills to assist French-speaking clients. - Maintain a high level of client satisfaction through effective communication. - Troubleshoot and resolve technical issues promptly and accurately. - Document and escalate complex issues to higher-level support for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language. - Strong understanding of IT service management principles. - Experience in troubleshooting software and hardware issues. - Knowledge of remote desktop applications and help desk software. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.

Other Ai Matches

Operations Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Customer Contact Comms New Associate-Messaging Applicants are expected to have a solid experience in handling Customer Services related tasks
Strategy & Consulting - Global Network - Supply Chain & Org - Planning Analyst | Consultant | Associate Manager Applicants are expected to have a solid experience in handling Consulting related tasks
Data Platform Engineer Applicants are expected to have a solid experience in handling AI & Data related tasks
S&C GN - T&O – Change Management – Consultant Applicants are expected to have a solid experience in handling Consulting related tasks
Inbound Sales Representative Associate Applicants are expected to have a solid experience in handling Sales as a Service related tasks
*AI Technical Lead* Applicants are expected to have a solid experience in handling AI & Data related tasks
Application Developer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Insurance Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Business Advisory Associate Applicants are expected to have a solid experience in handling Service Delivery related tasks
Customer Contact Comms Specialist-Voice Applicants are expected to have a solid experience in handling Customer Services related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Order to Cash Operations Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Senior Software Engineer in .Net (Athens/Thessaloniki) Applicants are expected to have a solid experience in handling Software Engineering related tasks
Record to Report Ops Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
#ACN GN - T&O - Instructional Design – Analyst Applicants are expected to have a solid experience in handling Consulting related tasks
Order to Cash Operations Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Delivery Operations Senior Analyst Applicants are expected to have a solid experience in handling Service Delivery related tasks
Tech Delivery Subject Matter Expert Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Order to Cash Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks