Delivery Lead Manager job opportunity at Accenture Plc.

Home Jobs In India Tag: Delivery Leadership Delivery Lead Manager position at Accenture Plc


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Accenture Plc Delivery Lead Manager
Experience: General
Pattern: full-time
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Delivery Leadership

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Skill required: Insurance Services - Life Insurance Designation: Delivery Lead Manager Qualifications:Any Graduation Years of Experience:12 to 15 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Insurance is a legal agreement between two parties the insurer and the insured, also known as insurance coverage or insurance policy. The insurer provides financial coverage for the losses of the insured that s/he may bear under certain circumstances Develop and deliver solutions related to life insurance or life assurance-contracts between policy owners and insurers where the insurer agrees to pay a sum of money upon the occurrence of the insured s death or other event such as terminal or critical illness. What are we looking for? Key Performance Indicators • Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc. • Works closely with the Service Delivery Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives • Seeks opportunities to increase customer satisfaction and deepen client relationships • Takes ownership in resolving and managing end-customer issues and escalations • Manages staff assignment based on business needs and unit capacity. This may include process migrations, hiring, infrastructure and Technology implementation • Builds capacity through resource planning, cross training and managing operation within approved budget • Conceptualizes and implements internal rewards and recognition employee programs within the unit for retention and growth. • Communicates internal updates and builds synergies across different teams towards attaining a common objective. • Ensures readiness of Business Continuity Plan and leads implementation, if necessary • Manages compliance to company policies and effects disciplinary measures on violations Mandatory Behavioral Competencies • Excellence, confidence, and humility as demonstrated by being a learner, builds great teams and is naturally collaborative. • Strong communication and client relationship management skills. • Client centricity: ability to work effectively across language and cultural barriers with US based clients. • Outstanding leadership skills to manage large teams effectively to achieve program goals. • Ability to motivate front-line employees and Team Leads; help them achieve their aspirations professionally and personally. • Actively innovates – leads transformation initiatives in his/her unit applying a tech, AI, and data first mindset. • Ability to make data driven decisions, analyze problems, and develop action plans in a fast-paced environment. • Ability to manage multiple initiatives simultaneously. Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts

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