Delivery Operations Senior Analyst job opportunity at Accenture Plc.

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Accenture Plc Delivery Operations Senior Analyst
Experience: General
Pattern: full-time
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Service Delivery

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Operations Senior Analyst Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. What are we looking for? •Written and verbal communication ,Strong analytical skills,Agility for quick learning,Ability to establish strong client relationship,Problem-solving skills,Travel and Hospitality / Hotel industry experience and the relevant sub-segments to consider - Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services etc. Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems.May create new solutions, leveraging and, where needed, adapting existing methods and procedures.The person would require understanding of the strategic direction set by senior management as it relates to team goals,Primary upward interaction is with direct supervisor,May interact with peers and/or management levels at a client and/or within Accenture,Guidance would be provided when determining methods and procedures on new assignments,Decisions made by you will often impact the team in which they reside,Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture,Please note that this role may require you to work in rotational shifts

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