Technology Support Engineer job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Technology Support Engineer position at Accenture Plc


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Accenture Plc Technology Support Engineer
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Program Project Management Good to have skills : Service Delivery Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve creating and implementing Requests for Change, updating knowledge base articles to facilitate effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. This role requires a proactive approach to problem-solving and a commitment to maintaining high service standards. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor and report on team performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management. - Good To Have Skills: Experience with Service Delivery. - Strong understanding of incident management processes and methodologies. - Experience in creating and managing Requests for Change effectively. - Proficient in collaborating with cross-functional teams to resolve complex issues. Additional Information: - The candidate should have minimum 7.5 years of experience in Program Project Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

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