IT Service Management Representative job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations IT Service Management Representative position at Accenture Plc


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Accenture Plc IT Service Management Representative
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance service delivery. - Monitor and report on service performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of ITIL framework and best practices. - Experience with incident management and problem resolution. - Familiarity with service level agreements and performance metrics. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in Infrastructure Service Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

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