Technology Support Engineer job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Technology Support Engineer position at Accenture Plc


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Accenture Plc Technology Support Engineer
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Vmware Virtualization Administration Good to have skills : Microsoft Windows Server Administration, Nutanix Administration Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhancing overall service delivery. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their skills and knowledge. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Virtualization Administration. - Good To Have Skills: Experience with Microsoft Windows Server Administration, Nutanix Administration. - Strong understanding of virtualization technologies and best practices. - Experience in troubleshooting and resolving complex technical issues. - Familiarity with service management tools and incident management processes. Additional Information: - The candidate should have minimum 7.5 years of experience in VMware Virtualization Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.

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