Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


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Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that quality is maintained through exceptional communication. Your role will require you to accurately define client issues and design effective resolutions based on your deep product knowledge, contributing to the seamless operation of world-class systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster their growth and understanding of service desk operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management and ticketing systems. - Experience with customer relationship management tools. - Ability to analyze and resolve technical issues efficiently. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

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