Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


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Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Data Engineering Good to have skills : Microsoft Power Business Intelligence (BI) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the smooth operation of our world-class systems. You will utilize your exceptional communication skills to provide timely and effective solutions, ensuring client satisfaction and system reliability. Your role will also require you to interpret complex client issues and design resolutions based on your in-depth product knowledge, contributing to the overall quality of our services. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities and foster a collaborative environment. - Monitor system performance and proactively identify areas for improvement to enhance client experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Data Engineering. - Good To Have Skills: Experience with Microsoft Power Business Intelligence (BI). - Strong understanding of data integration techniques and ETL processes. - Experience with cloud-based data storage solutions and data warehousing. - Familiarity with data modeling and database design principles. Additional Information: - The candidate should have minimum 5 years of experience in Data Engineering. - This position is based at our Gurugram office. - A 15 years full time education is required.

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