Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


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Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through exceptional communication skills, ensuring that world-class systems operate smoothly. Your role requires you to accurately define client issues and design effective resolutions based on your extensive product knowledge, fostering a seamless experience for users and contributing to overall client satisfaction. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for team members to enhance their skills and knowledge. - Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of incident management processes and best practices. - Experience with ticketing systems and service management tools. - Ability to analyze and resolve technical issues efficiently. - Excellent communication and interpersonal skills to interact with clients and team members. Additional Information: - The candidate should have minimum 12 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

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