Technology Support Engineer job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Technology Support Engineer position at Accenture Plc


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Accenture Plc Technology Support Engineer
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Linux Operations Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for junior team members to enhance their skills. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Linux Operations. - Strong understanding of system administration and troubleshooting techniques. - Experience with scripting languages such as Bash or Python. - Familiarity with cloud services and virtualization technologies. - Knowledge of network protocols and security best practices. Additional Information: - The candidate should have minimum 12 years of experience in Linux Operations. - This position is based at our Gurugram office. - A 15 years full time education is required.

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