Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


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Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that world-class systems operate smoothly. Your role requires you to accurately identify client issues and leverage your extensive product knowledge to design and implement effective resolutions, thereby enhancing client satisfaction and system performance. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training sessions for team members to enhance their skills and knowledge. - Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune. - Good To Have Skills: Experience with mobile device management solutions. - Strong understanding of application support processes and methodologies. - Familiarity with troubleshooting techniques for various operating systems. - Ability to communicate technical information effectively to non-technical stakeholders. Additional Information: - The candidate should have minimum 12 years of experience in Microsoft Intune. - This position is based at our Gurugram office. - A 15 years full time education is required.

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