Technology Support Engineer job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Technology Support Engineer position at Accenture Plc


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Accenture Plc Technology Support Engineer
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Managed File Transfer Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will engage in creating and implementing Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of operational procedures to enhance efficiency. - Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Managed File Transfer. - Strong understanding of incident management processes and tools. - Experience with troubleshooting and resolving technical issues in a timely manner. - Familiarity with change management practices and documentation. - Ability to collaborate effectively with cross-functional teams and external vendors. Additional Information: - The candidate should have minimum 2 years of experience in Managed File Transfer. - This position is based at our Gurugram office. - A 15 years full time education is required.

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