IT Service Management Representative job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations IT Service Management Representative position at Accenture Plc


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Accenture Plc IT Service Management Representative
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Service Analytics Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are consistently online and available, contributing to the overall efficiency and effectiveness of IT operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate communication between stakeholders to ensure alignment on service delivery objectives. - Monitor and analyze service performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Analytics. - Good To Have Skills: Experience with data visualization tools. - Strong understanding of IT service management frameworks. - Experience in incident management and problem resolution. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 12 years of experience in Service Analytics. - This position is based at our Gurugram office. - A 15 years full time education is required.

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