Order to Cash Operations Specialist-Voice job opportunity at Accenture Plc.

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Accenture Plc Order to Cash Operations Specialist-Voice
Experience: General
Pattern: full-time
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Business Process Delivery

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). The Collections Team Lead is tasked with overseeing the regional Collections Team, ensuring efficient management of payments, and effectively addressing any customer issues that may affect timely healthy AR balance & minimize bad debts. Ensure service and performance levels agreed between Accenture and the Client are met. What are we looking for? Responsible for managing the team s workload distribution, ensuring that all metrics are met, and issues are properly and promptly addressed. Supervise, develop and motivate a team of Collector-Agents, setting objectives for each role to ensure that skill levels within the team are effectively utilized Manage the collection strategy process and handle dispute-resolution efforts Identify and monitor “at risk” customers and aged invoices Work closely with key teams and Sales in mitigating collection risk Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives. Attend client meeting to discuss account performance and address issues as required Preparation and consolidation of reports Conduct weekly account analysis and prepare a report to be shared with the overall OTC Manager and Leadership Teams Written and spoken ability to communicate in English for Accenture interaction Attention to details Must be a good team player Excellent customer service Responsibility and accuracy in the completion of received tasks Ability to solve urgent matters and work under pressure Flexibility, especially in the period of month quarter year end closing Reliable proactive approach to entrusted tasks thinking outside the box Excellent interpersonal and communication skills Time management and organization skills Ability to work in a multicultural and diverse environment A natural ability to adapt to change Client industry experience a plus Bachelor’s degree required Min. 5 years of demonstrated work experience in Collections process with minimum of 3 years of people management experience Strong Stakeholder management and communications skills, related process domain expertise and experience, supervisory skills 1-3 years of experience in leading and motivating a team to achieve goals Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts. Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts

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