Asset Management Engineer - Charging Infrastructure job opportunity at Accenture Plc.

Home Jobs In Hungary Tag: Engineering & Networks Asset Management Engineer - Charging Infrastructure position at Accenture Plc


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Accenture Plc Asset Management Engineer - Charging Infrastructure
Experience: 2 years
Pattern: full-time
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Engineering & Networks

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degreeBachelor's (B.Sc.)
loacation Budapest, Hungary
loacation Budapest....Hungary

About Accenture Industry X: A new area within Accenture Hungary is Industry X, an advanced, digitally-enabled planning and investment approach for manufacturing and asset-intensive industries. In your role within the Industry X team, you’ll help clients take advantage of significant market opportunities as digital technology moves across industries. You’ll help them transform their product, manufacturing and product-related service value chains. As part of Accenture, you’ll benefit from tailored career management and specialist skills that will fuel your ambitions in the Industry X space. Explore our projects and meet the team, watch a recording from our professional meetup: https://fb.watch/DJqNKn30Au/ Are you passionate about eMobility and technical operations? Are you excited about working on complex charging infrastructure and supporting large-scale, mission-critical electrical installations in an international environment? Would you like to play a key role in ensuring the reliable operation of charging infrastructure while collaborating with customers, service partners, and internal teams? Then join Industry X and contribute to the digitalization and operational excellence of eMobility solutions. What will be your responsibilities: Supporting technical (remote) commissioning of electrical installations within charging infrastructure Acting as the central contact point for second-level technical support, including remote analysis and product configuration Monitoring the operation of charging infrastructure and ensuring compliance with agreed service levels Ensuring fast, efficient fault clearance and well-functioning service processes Taking responsibility for the selection, coordination, management, and qualification of service providers Providing second-level technical support to resolve errors related to charging stations and their services upon request from customer service Initiating and following up on third-level support, internally or with external service providers, when issues cannot be resolved at second level Coordinating ticket processing together with the customer service team, prioritizing second-level cases to ensure timely resolution Training and supporting the customer service team by sharing technical expertise, enabling more issues to be resolved at first-level support Communicating directly with customers via e-mail and phone to identify, analyze, and resolve technical issues Planning and monitoring maintenance activities at charging stations and managing service partners accordingly Creating, maintaining, and continuously improving processes, work instructions, and routines to support efficient and effective technical error resolution

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