CX Strategist job opportunity at Accenture Plc.

Home Jobs In Australia Tag: Program, Project & Service Management CX Strategist position at Accenture Plc


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Accenture Plc CX Strategist
Experience: 10 years
Pattern: full-time
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Program, Project & Service Management

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degreeBachelor's (B.Sc.)
loacation Multiple Locations, Australia
loacation Multiple Locat..........Australia

About the team: Accenture Song in ANZ brings together strategy, data, creativity and technology to help Australia and New Zealand’s leading brands grow. Our team operates from Melbourne and Sydney, partnering across the broader Song network. We’re a cross‑functional unit embedded within Song’s marketing transformation and activation capabilities—covering first‑party data strategy, omnichannel campaign execution, analytics & reporting, and marketing technology enablement. Our Customer Experience (CX) team partners with clients to design and orchestrate seamless journeys across channels, leveraging insights, design thinking, and advanced analytics. We work closely with Strategy & Consulting, Technology, and Operations to ensure every experience is relevant, measurable, and scalable. About the role: Customer journey mapping: touchpoints, pain points, opportunities Research & insight: qualitative/quantitative, VOC, personas Strategy & positioning: value proposition, experience design, messaging alignment CX metrics: NPS, CSAT, CES, CLV, churn analysis, closed-loop feedback Design thinking: problem framing, rapid prototyping, user testing Operational excellence: process optimization, SOPs, governance Cross-functional leadership: stakeholder alignment, change management Channel orchestration: omnichannel consistency, channel ROI Tooling & analytics: CRM, journey analytics, data visualization Communication: executive storytelling, dashboards, performance reviews

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