Conversational AI Manager job opportunity at Accenture Plc.

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Accenture Plc Conversational AI Manager
Experience: 10 years
Pattern: full-time
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Status:

Consulting

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degreeBachelor's (B.Sc.)
loacation Multiple Locations, Australia
loacation Multiple Locat..........Australia

Conversational AI Manager (Service Design Focus) – Accenture Australia Role Overview Accenture Australia is seeking a Conversational AI Manager with strong Service Design leadership to shape, lead, and deliver intelligent, human‑centred service experiences for our clients. This role sits at the intersection of design, AI, and business transformation, with accountability for end‑to‑end delivery, client outcomes, and team leadership. As a Manager, you will lead multidisciplinary teams to design and implement conversational AI‑enabled services across multiple touchpoints. You will translate customer and business insights into scalable service strategies, guide complex client engagements, and ensure high‑quality delivery that meets both experience and commercial objectives. This role is ideal for someone who combines deep service design capability with emerging AI expertise and enjoys mentoring others, influencing senior stakeholders, and driving meaningful change across Australia’s leading organisations. Key Responsibilities Service & Experience Strategy Lead the definition of end‑to‑end service strategies across products, processes, and channels, ensuring cohesive, high‑quality experiences at scale. Translate research and business insights into service visions, operating models, and experience principles that guide delivery teams and clients. Oversee the development of service design artefacts including service blueprints, customer journeys, experience frameworks, and interaction models. Ensure service concepts are feasible, scalable, and aligned to organisational goals and transformation roadmaps. Conversational AI Leadership Lead the design of conversational AI ecosystems, including conversational flows, interaction models, and AI‑driven service patterns. Partner closely with engineering, data, and strategy teams to ensure solutions are context‑aware, ethical, and grounded in service design best practice. Apply behavioural science, storytelling, and service logic to create interactions that feel natural, purposeful, and human. Provide design leadership and quality assurance across multiple conversational AI initiatives. Client Engagement & Delivery Management Act as a trusted advisor to senior client stakeholders, guiding them through service design and conversational AI transformation. Own project outcomes, including scope definition, delivery quality, risk management, and contribution to commercial success. Lead and facilitate executive‑level workshops, co‑creation sessions, and presentations to drive alignment and decision‑making. Support proposal development, shaping work, and the growth of Accenture’s conversational AI and service design portfolio. People Leadership & Capability Building Lead, mentor, and develop designers and consultants, fostering high performance, collaboration, and continuous learning. Contribute to capability uplift across service design and conversational AI practices within Accenture Australia. Support recruitment, onboarding, and coaching of emerging talent. Thought Leadership & Practice Contribution Contribute to the evolution of Accenture’s service design and conversational AI methodologies, tools, and assets. Support internal and external thought leadership across conversational AI, customer experience, and service innovation. Stay current with emerging trends in AI, digital services, and experience design to inform future‑ready solutions.

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