IT Service Continuity and Availability Associate Manager - AU Citizen job opportunity at Accenture Plc.

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Accenture Plc IT Service Continuity and Availability Associate Manager - AU Citizen
Experience: 5 years
Pattern: full-time
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Technology & Information Architectures

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degreeBachelor's (B.Sc.)
loacation Multiple Locations, Australia
loacation Multiple Locat..........Australia

We are seeking an experienced IT Service Continuity and Availability Lead to drive the transformation of our availability management practices, ensuring our IT services are resilient, reliable, and future-ready. In this role, you will lead the transition from reactive to planned and well-governed availability management, design and maintain dashboards for service visibility, and deliver executive-ready reports and insights. You’ll play a crucial part in onboarding new services and team members, setting clear expectations, and establishing robust escalation processes. Role Responsibilities: Lead the uplift of Availability Management across services, helping move from reactive to planned and well-governed practices Design, build and maintain availability dashboards that provide clear visibility of performance, trends and risks Produce regular reporting on availability, continuity and capacity, including executive-ready summaries and insights Work closely with technical leads and service owners to understand system design, constraints and resilience. Support IT Service Continuity planning, including disaster recovery, recovery objectives and testing activities Help ensure continuity planning aligns with broader business continuity requirements Partner with infrastructure, cloud and application teams to understand current and future capacity demand that impacts continuity and resilience What is Required: ITIL 4 Foundations certification or equivalent practical ITSCM experience; strong familiarity with ITSM tools (ServiceNow preferred). Translate complex technical information into clear, practical language for non-technical stakeholders Strong analytical, verbal, and written communication skills, with the ability to influence, negotiate, and build effective relationships at all levels. Experience in large-scale enterprise or government environments.

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