Operations Lead (Digital Systems) - Remote (Contractor) job opportunity at Shae Group.

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Date2025-12-04T06:55:59.229Z bot
Shae Group Operations Lead (Digital Systems) - Remote (Contractor)
Experience: 2-years
Pattern: Contract
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loacation Kuala Lumpur, Malaysia
loacation Kuala Lumpur....Malaysia

Immediate interviews this week — contractor, start ASAP (If you see this ad, the job posting is still open) Title: Operations Lead (Digital Systems) Remote (Contractor) Location: Remote - Preference Philippines; South East Asia; Poland; Romania; Ukraine Base fee: USD $1,000–$1,500 / MONTH + Performance Incentives (Paid via bank direct deposit) Employment type: Contractor, Full-Time Company: Shae Group Website: https://shae.group Who We Are We are a global AI-powered technology and services group operating multiple brands across health, wellbeing, and performance. We’re AI-first, outcome-obsessed, automation-heavy, and scale through tight systems, high standards, and radical transparency. We adopt AI across strategy, operations, marketing, product, and client experience — and hire people who are AI-savvy, adaptive, and results-driven. Who You Are You are a high-agency operator with deep experience in AI/tech services and ops. You translate strategy into quantified OKRs/KPIs and consistently deliver. You have deep experience in SaaS sales, shipped RevOps and service-management programs, understand DORA/Accelerate metrics, are fluent in security & compliance (SOC 2/ISO 27001/NIST CSF), and design interoperable, shared services across brands. You communicate crisply at the executive table and dive deep with operators when required. Responsibilities: • Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting. • Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy. • Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics. • Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy. • Ensure every new funnel, program or product integrates cleanly into our architecture (intake → design → test → launch → hypercare) and build a high-performing operations org (RevOps, ServiceOps, Data, Automation). Must-have qualifications: • Minimum 2+ years’ experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes. • Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks. • Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management; strong executive communication. • Advanced Experience using GHL (GoHighLevel) CRM. Nice-to-have: • Experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow. • Prior leadership building cross-brand shared services, platform consolidation, or long-form program launches.

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