IT Support Associate job opportunity at Reliance Health.

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Date2025-08-14T10:33:10.372Z bot
Reliance Health IT Support Associate
Experience: 2-years
Pattern: Full-time
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degreeAssociate
loacation Lagos, Nigeria
loacation Lagos....Nigeria

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.   By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.  The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs. The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.   What you’ll do:  Respond to helpdesk tickets related to IT and user support   Provide onsite support to Lagos-based staff and remote assistance to global users  Track and maintain inventory of IT assets and tools  Manage user setup and removal during onboarding/offboarding  Coordinate with external vendors on repairs or hardware purchases  Assist with setting up internet, firewall, and office network connections  Run routine system checks and escalate technical issues as needed  At least 2 years of experience in IT support or a similar role  OND/HND/bachelor’s in computer science, Engineering, or a related field  Strong troubleshooting and communication skills  Familiarity with tools like Microsoft 365, email platforms, remote support tools  Ability to manage plug-and-play hardware issues (laptops, printers, routers)  Curiosity and willingness to learn on the job 

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