Customer Success Manager (EMEA) job opportunity at GetStream.

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GetStream Customer Success Manager (EMEA)
Experience: 3-years
Pattern: hybrid
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Customer Success

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degreeBachelor's (B.Sc.)
loacation Amsterdam, Netherlands
loacation Amsterdam....Netherlands

Own the post-sales customer journey of our Enterprise Customer segment for your book of accounts. Coordinate and run onboarding sessions with product and engineering teams. Manage releases and "go-lives" of our customers using our products and ensure smooth deployments. Use product knowledge to drive adoption of features and challenge accounts with lower adoption to reduce contraction and churn risks. Hold Strategic Business Reviews with your largest customers. Continually monitor the health of your book of business using our CSMP. Own the data hygiene of your accounts and their paperwork in our systems. Run the renewal cycles with your book of accounts, negotiate contracts, and partner with the accounts team for cross-sell and upsell opportunities.

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