Operations Team Lead job opportunity at Gypsy Collective.

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Date2025-11-18T09:16:06.130Z bot
Gypsy Collective Operations Team Lead
Experience: 4-years
Pattern: Full-time
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Ukraine

We’re looking for an  Operations Lead  to bring structure, clarity, and efficiency across key company processes —  Payments, PSP, Support, and Anti-Fraud .  Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams 📋 Your daily adventures Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud; Create a single operational entry point inside the company; Set up transparent reporting for each department — clear metrics, influence, and progress visibility; Implement service management models in Support: escalation flow, SLAs, review cadence; Digitize operational plans and establish predictable, measurable control over ongoing processes; Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them; Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems; Collaborate with finance and product teams to ensure smooth system interaction and data flow; Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through. 🧭 What makes you a great match 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry; Proven track record of building or optimizing operational frameworks from scratch; Strong understanding of service management systems (SLAs, escalation models, support structure); Data-driven mindset — ability to connect operational performance with business KPIs; Fluent English (B2+); Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done. Would be a plus Experience working in  Tier-1 iGaming  or  FinTech  companies. Background in Anti-Fraud or Risk operations; Experience managing outsourced or hybrid support teams. Familiarity with operational analytics and dashboard tools.

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