Service Desk Agent job opportunity at EUROPEAN DYNAMICS.

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Date2026-02-05T10:52:10.190Z bot
EUROPEAN DYNAMICS Service Desk Agent
Experience: 5-years
Pattern: Full-time
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loacation Brussels, Belgium
loacation Brussels....Belgium

We currently have a vacancy for a Service Desk Agent fluent in English, to offer his/her services as an expert who will work remotely. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client’s IT team on site. Your tasks User guidance and support (by video/chat/phone sessions or emails) regarding the use of systems and tools; Categorize and prioritize incoming tickets and users’ requests, escalate where needed; Follow-up of related incidents, of any user’s requests and bug reports; Documenting of knowledge, known issues, shared this knowledge with colleagues and maintain IT support Knowledge Base; Coordination of support teams, IS Service management and coordination with the project teams; Mastering of information sites and maintenance of the department's knowledge base; Follow-up of service quality in the context of incident, problem and impediment management; Management and follow-up of user requests; Conception and organisation of user documentation for information systems and/or Service support procedures; Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution; Analysis, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution. Bachelor’s degree in IT combined with relevant IT professional experience of 5 years; Proven knowledge in end user assistance and support of information systems; Very good knowledge of SQL, Eclipse, business workflow applications analysis tools, Logfile tools (eg Kibana); Good knowledge of ITIL; Knowledge of wiki, collaborative sites and social networks; Knowledge of the office automation tools used in the contracting authority (MS-Office, Microsoft Teams); Certification of ITIL foundation; Experience with SAP, and Oracle is considered an asset; Excellent command of the English language.

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