52003728459 - Customer Service Representative (E-commerce) job opportunity at Activate Talent.

Home Jobs In Philippines Tag: Job 52003728459 - Customer Service Representative (E-commerce) position at Activate Talent


Date2025-12-17T01:53:38.358Z bot
Activate Talent 52003728459 - Customer Service Representative (E-commerce)
Experience: General
Pattern: Full-time
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Non-Voice Customer Service Representative Location: Remote Employment Type: Full-Time About the Company This fast-growing eCommerce brand is dedicated to delivering high-quality products and an exceptional customer experience. As the company continues to scale, customer support plays a critical role in maintaining trust, efficiency, and satisfaction across digital touchpoints. Role Overview The Non-Voice Customer Service Representative will support customers exclusively through written communication channels , including email, live chat, and ticketing systems. This role requires strong attention to detail, excellent written communication skills, and the ability to respond quickly and accurately in a fast-paced eCommerce environment. Prior experience using Gorgias is essential. Key Responsibilities Respond promptly and professionally to customer inquiries via email and live chat Manage, prioritize, and resolve customer support tickets using Gorgias Handle order-related concerns, including order status, shipping issues, returns, refunds, and product inquiries Maintain a high level of focus, responsiveness, and accuracy during working hours Deliver clear, friendly, and solution-oriented written communication to ensure customer satisfaction Escalate complex or sensitive issues to the appropriate internal teams when needed Follow internal SOPs while identifying opportunities to improve support workflows and efficiency Required Qualifications Proven hands-on experience using Gorgias for customer support Background in non-voice eCommerce customer service Excellent written English communication skills Highly detail-oriented , responsive, and able to manage tickets in real time Strong problem-solving skills and ability to work independently Comfortable handling high ticket volumes while maintaining quality Nice to Have Experience supporting DTC or Shopify-based brands Familiarity with FAQs, macros, and automation within Gorgias Previous experience working in a fast-paced startup or scaling eCommerce environment

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