52091166101 - CX & Media Community Manager job opportunity at Activate Talent.

Home Jobs In Philippines Tag: Job 52091166101 - CX & Media Community Manager position at Activate Talent


Date2025-12-22T10:27:28.522Z bot
Activate Talent 52091166101 - CX & Media Community Manager
Experience: 2-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
Philippines

Position: Business Development Representative Location: Remote (Global) Employment Type: Full-Time Type of contract: Independent contractor  🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️ About the Company: A fast-growing DTC beauty and personal care brand with a strong social-first presence and a highly engaged online community. The brand receives a high volume of customer interactions across social platforms, driven by both pre-purchase curiosity and post-purchase support needs. Customer experience is a core pillar of growth and retention. Scope of the Role: The CX & Media Community Manager will sit within the Customer Experience function and act as the frontline voice of the brand across social media channels. This role focuses on managing inbound messages, comments, and DMs, resolving customer inquiries, and supporting the customer journey from discovery to post-purchase care. While the work happens on social platforms, the priority is CX, not content creation. Duties and Responsibilities: Manage inbound customer inquiries across social media platforms (Instagram, TikTok, Facebook, etc.), including comments and DMs. Respond to pre-purchase questions (product usage, recommendations, shipping, policies) and post-purchase inquiries (order status, issues, returns). Triage and resolve customer issues with empathy, speed, and accuracy, escalating complex cases to the CX team when needed. Maintain consistent brand voice and tone across all community interactions. Monitor community sentiment and flag recurring issues, FAQs, or product feedback to the CX and internal teams. Collaborate closely with the CX team to ensure alignment on policies, macros, and workflows. Track response times, resolution rates, and common themes to support CX reporting and optimisation. Support product launches or promotions by managing increased inbound volume during peak periods. Requirements: 2+ years of experience in Customer Experience, Community Management, or Social CX for a DTC or e-commerce brand. Strong experience handling customer inquiries via social media as a primary support channel. Excellent written communication skills with a warm, clear, and customer-first approach. Familiarity with e-commerce platforms (Shopify preferred) and CX tools (Gorgias, Zendesk, or similar). Ability to manage high message volume while maintaining quality and consistency. Strong problem-solving skills and comfort level in handling sensitive or escalated customer situations. Experience in beauty, personal care, or lifestyle brands is a strong plus.

Other Ai Matches

55035063973- Staff Accountant (NetSuite Required) Applicants are expected to have a solid experience in handling Job related tasks
Excel Modelling Consultant - Skincare Product NPD/EPD Process Applicants are expected to have a solid experience in handling Job related tasks
Creative Strategist (Video) Applicants are expected to have a solid experience in handling Job related tasks
44081345347 - TikTok Shop Specialist 2 Applicants are expected to have a solid experience in handling Job related tasks
47098400393 - Amazon FBA and Inventory & Logistics Expert Applicants are expected to have a solid experience in handling Job related tasks
46291797647- Logistics Manager Applicants are expected to have a solid experience in handling Job related tasks
43827340940 - Part-Time Data Analyst Applicants are expected to have a solid experience in handling Job related tasks
Data Analyst / Business Intelligence Analyst (Ecom) Applicants are expected to have a solid experience in handling Job related tasks
E-Commerce Graphic Designer (Amazon) Applicants are expected to have a solid experience in handling Job related tasks
Lead Web Developer (Shopify) Applicants are expected to have a solid experience in handling Job related tasks
55922618025 - E-Commerce Manager Applicants are expected to have a solid experience in handling Job related tasks
53579433996 - Shopify Admin Applicants are expected to have a solid experience in handling Job related tasks
43289374027 - Automations Specialist Applicants are expected to have a solid experience in handling Job related tasks
55922565653 - Apparel Production Specialist - Wholesale/B2B Applicants are expected to have a solid experience in handling Job related tasks
AI-Driven Video Editor Applicants are expected to have a solid experience in handling Job related tasks
Senior Amazon PPC Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Media Buyer - 33124086841 Applicants are expected to have a solid experience in handling Job related tasks
Influencer Coordinator - 33514116670 Applicants are expected to have a solid experience in handling Job related tasks
46638075149 - Part-Time Shopify Developer Applicants are expected to have a solid experience in handling Job related tasks
33990414004 - Media Buyer ( Meta & Google ) Applicants are expected to have a solid experience in handling Job related tasks
Senior Media Buyer (Ecommerce) Applicants are expected to have a solid experience in handling Job related tasks
53579433996 - Shopify Admin Applicants are expected to have a solid experience in handling Job related tasks
Virtual Assistant - Logistics Applicants are expected to have a solid experience in handling Job related tasks