41147587665 - Customer Service Representative job opportunity at Activate Talent.

Home Jobs In South Africa Tag: Job 41147587665 - Customer Service Representative position at Activate Talent


Date2025-09-30T15:44:41.965Z bot
Activate Talent 41147587665 - Customer Service Representative
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
South Africa

OPEN GLOBALLY FULL TIME  REMOTE Schedule - BST (British Summer Time) Position: Customer Service Representative Type of contract: Independent contractor  Role Overview: We’re looking for a calm, capable, and proactive individual to support the customer service function across our brands in health, beauty, wellness, and travel. This role focuses solely on the customer support side of our wider e-commerce operations. While you’ll have access to a wide range of internal resources and written information to guide your responses, the nature of our customer interactions requires someone who can bring strong judgement, empathy, and initiative to the table. Key Responsibilities : Respond to customer queries via email, live chat, and contact forms with clear, brand-aligned communication. Maintain a calm, empathetic tone when handling sensitive or complex issues. Use good judgment to follow SOPs, flag unusual patterns, and escalate when necessary. Troubleshoot and resolve issues efficiently, using initiative beyond scripts. Manage daily workload independently—handling 20–80 tickets/day depending on volume. Adapt responses to suit different brand tones. Tools & Platforms: Familiarity with Gorgias, Shopify, and Excel/Google Sheets Experience with AI/chat platforms (ChatGPT onboarding in progress) Recharge experience is a plus (training can be provided). Skills & Traits: Excellent written communication Calm under pressure and emotionally intelligent Strong problem-solving and critical thinking Organized, self-sufficient, and able to prioritize Brand-sensitive with a customer-first mindset

Other Ai Matches

Import Specialist Applicants are expected to have a solid experience in handling Job related tasks
47739260678 - Marketing Art Director Applicants are expected to have a solid experience in handling Job related tasks
40727957908 - Executive Assistant (Operations & Finance) Applicants are expected to have a solid experience in handling Job related tasks
E-Commerce Project Manager Applicants are expected to have a solid experience in handling Job related tasks
53945818413 - Marketing Specialist (Organic Skin Care Brand) Applicants are expected to have a solid experience in handling Job related tasks
40727951409 - Amazon Listing & Flat File Expert Applicants are expected to have a solid experience in handling Job related tasks
Digital Content Video Editor Applicants are expected to have a solid experience in handling Job related tasks
40474673950 - 3D Pipeline Developer Applicants are expected to have a solid experience in handling Job related tasks
Data Analyst / Business Intelligence Analyst (Ecom) Applicants are expected to have a solid experience in handling Job related tasks
48147797781- Sales Tax & Compliance Specialist Applicants are expected to have a solid experience in handling Job related tasks
43491456609 - Media Buyer 3 Applicants are expected to have a solid experience in handling Job related tasks
53697267871 - Influencer Specialist Applicants are expected to have a solid experience in handling Job related tasks
Data Analyst / Business Intelligence Analyst (Ecom) Applicants are expected to have a solid experience in handling Job related tasks
E-Commerce Project Manager Applicants are expected to have a solid experience in handling Job related tasks
38960404851 - Email Marketing Manager 1 Applicants are expected to have a solid experience in handling Job related tasks
54744450861 - AI Search Optimization (LLM SEO) Specialist Applicants are expected to have a solid experience in handling Job related tasks
43827308603 - Graphic Designer Applicants are expected to have a solid experience in handling Job related tasks
47831561006 - E-Commerce Systems UX/UI Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior React Native Developer Applicants are expected to have a solid experience in handling Job related tasks
55035063973- Staff Accountant (NetSuite Required) Applicants are expected to have a solid experience in handling Job related tasks
35632546306 - Graphic Designer Applicants are expected to have a solid experience in handling Job related tasks
49758960546 - eCommerce Operations & Planning Manager Applicants are expected to have a solid experience in handling Job related tasks
39874180195 - Virtual Assistant Applicants are expected to have a solid experience in handling Job related tasks