IT IS Service Desk Analyst job opportunity at Weekday AI.

Home Jobs In India Tag: Job IT IS Service Desk Analyst position at Weekday AI


Date2026-01-17T13:44:27.592Z bot
Weekday AI IT IS Service Desk Analyst
Experience: 2-years
Pattern: Full-time
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loacation Delhi, India
loacation Delhi....India

This role is for one of the Weekday's clients Min Experience: 2 years Location: Delhi JobType: full-time We are seeking a motivated HR Helpdesk Administrator to provide critical first-level support for a newly implemented HR system. This role acts as the primary point of contact for employees, managers, and HR teams, ensuring smooth resolution of HR-related queries and issues. It is ideal for someone with 1–2 years of experience in helpdesk or customer support, strong problem-solving skills, and an interest in HR operations. You will play a pivotal role in maintaining excellent service standards while supporting system users and internal HR teams across multiple regions. Key Responsibilities Serve as the first point of contact for HR system users, addressing inquiries via email, phone, HR tool, and mobile application. Provide 24x7 support to employees and managers, resolving or escalating HR administration issues as appropriate. Assist in creating, updating, and managing contracts, job postings, and internal mobility requests. Support the creation and amendment of positions on the HR portal. Generate country-level HR reports and metrics to support operational decision-making. Proactively identify and escalate priority issues following the defined escalation matrix. Coordinate with global stakeholders across multiple countries to ensure timely resolution of queries. Contribute to testing, refining, and improving HR service processes to enhance system usability and service delivery. What Makes You a Great Fit 1–2 years of experience in helpdesk, customer support, or HR administration roles. Strong problem-solving abilities and the capacity to handle inquiries efficiently in a high-volume environment. Excellent communication skills to liaise effectively with employees, managers, and HR teams. Ability to work independently while managing multiple tasks and priorities. Comfortable using HR tools, reporting systems, and digital platforms for tracking and issue resolution. Detail-oriented, proactive, and committed to delivering a high-quality customer experience. Eager to contribute to process improvement and enhance the effectiveness of HR support services.

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