Customer Service Representative (E-commerce, Apparel) job opportunity at Activate Talent.

Home Jobs In Mexico Tag: Apparel) Customer Service Representative (E-commerce, Apparel) position at Activate Talent


Date2026-01-08T19:59:30.401Z bot
Activate Talent Customer Service Representative (E-commerce, Apparel)
Experience: 2-years
Pattern: Part-time
Country:
apply Apply Now
Salary:
Status:

Apparel)

Copy Link Report
degreeGeneral
Mexico

Customer Support Representative Part-Time, Hourly | Scalable Coverage Overview We are seeking a high-quality customer support representative to provide responsive, culturally fluent, and flexible customer support for a premium DTC brand. The ideal candidate can scale coverage up during key product launches and marketing moments , while remaining lean during quieter periods. Billing will be hourly , and weekly schedules will be shared at least one week in advance whenever possible . Initial Staffing Model Candidate with consistent weekend availability Approximately 20–35 hours per week (total) Schedules shared one week in advance Hours may fluctuate based on: Product launches Promotions Press and influencer activity Scope of Work & Responsibilities Customer Support & Communication Manage customer inquiries via email and chat in Gorgias Deliver a warm, empathetic, premium, and brand-aligned tone in all interactions Handle order-related inquiries, including: Shipping and delivery issues Returns, exchanges, and refunds Fit, sizing, and product questions Escalate sensitive, VIP, or reputation-sensitive cases promptly and appropriately Operational Excellence Flag recurring issues, trends, and customer pain points Maintain a consistently high standard of ticket quality, accuracy, and documentation Follow established workflows, escalation paths, and brand guidelines Launch & Peak Coverage Support Flex coverage during: Product drops Major marketing moments Press or influencer-driven traffic Provide rapid response during high-volume windows Support light social DM triage during launches if required (support-related inquiries only) Service Level Expectations (SLAs) Email response time during launch periods: within 24 hours Email response time during off-peak periods: within 48 hours Consistent adherence to: Brand tone and voice Quality standards Escalation protocols High attention to detail, accuracy, and discretion due to the brand’s public profile Exceptional written English proficiency ( near-native level required ) Strong understanding of US customer expectations, tone, and cultural context Minimum 2+ years of customer support experience , preferably in DTC or fashion Hands-on experience using Gorgias High judgment, professionalism, and comfort supporting a high-profile brand Ability to follow detailed workflows while adapting in a fast-moving environment Bonus Qualifications Experience with apparel fit, sizing, or lingerie/intimates categories Experience supporting product launches or high-volume drops

Other Ai Matches

Email Marketing Specialist 1.1 Applicants are expected to have a solid experience in handling Job related tasks
Amazon Catalog & Optimization Specialist Applicants are expected to have a solid experience in handling Job related tasks
44133522868 - Video Editor Applicants are expected to have a solid experience in handling Job related tasks
41048474119 - Media Buyer Applicants are expected to have a solid experience in handling Job related tasks
35687280160 - Virtual Assistant Applicants are expected to have a solid experience in handling Job related tasks
43827764830 - Part-Time Graphic Designer (Email + Klaviyo) Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager of Operations - 21715015006 Applicants are expected to have a solid experience in handling Job related tasks
55624150807 - Senior Manager, Public Relations (Consumer) Applicants are expected to have a solid experience in handling Public Relations (Consumer) related tasks
32775692981 - Youtube Media Buyer Applicants are expected to have a solid experience in handling Job related tasks
44081345347 - TikTok Shop Specialist 2 Applicants are expected to have a solid experience in handling Job related tasks
41045975966- TikTok Shop Specialist Applicants are expected to have a solid experience in handling Job related tasks
Digital Content Video Editor Applicants are expected to have a solid experience in handling Job related tasks
43098953772- Production Associate, Retention (Email/SMS) Applicants are expected to have a solid experience in handling Retention (Email/SMS) related tasks
40852719517 - Logistics & 3PL Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
39065558134 - E-Commerce Lead Applicants are expected to have a solid experience in handling Job related tasks
37186957603-Part Time Designer Applicants are expected to have a solid experience in handling Job related tasks
Merchandise Manager - New Partnerships Applicants are expected to have a solid experience in handling Job related tasks
51379581250 - Part-Time Customer Service Representative (DTC/Ecommerce) Applicants are expected to have a solid experience in handling Job related tasks
55922565653 - Apparel Production Specialist - Wholesale/B2B Applicants are expected to have a solid experience in handling Job related tasks
AI Automation Engineer (AI Agents) Applicants are expected to have a solid experience in handling Job related tasks
Performance Video Editor Applicants are expected to have a solid experience in handling Job related tasks
Client Success Specialist - Conversion Rate Optimization (CRO) Applicants are expected to have a solid experience in handling Job related tasks
Senior Growth Manager Applicants are expected to have a solid experience in handling Job related tasks