Lead - Travel Partnerships & Solutions job opportunity at Weekday AI.

Home Jobs In India Tag: Job Lead - Travel Partnerships & Solutions position at Weekday AI


Date2026-01-28T06:20:45.911Z bot
Weekday AI Lead - Travel Partnerships & Solutions
Experience: 3-years
Pattern: Full-time
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loacation New Delhi, India
loacation New Delhi....India

This role is for one of the Weekday's clients Salary range: Rs 200000 - Rs 600000 (ie INR 2 - 6 LPA) Min Experience: 3 years Location: New Delhi JobType: full-time We are seeking a proactive, customer-centric professional with strong expertise in the travel domain to lead key client accounts, manage strategic partner relationships, and oversee end-to-end client servicing operations. This role is responsible for ensuring service excellence, managing escalations, and delivering seamless travel solutions across all engagements. Key Responsibilities Client & Key Account Management Serve as the primary point of contact for assigned key accounts Own end-to-end client servicing across travel bookings, operations, and ongoing support Build and nurture long-term client relationships to drive retention and satisfaction Understand client requirements and coordinate with internal teams to ensure smooth delivery of travel solutions Travel Domain Expertise Demonstrate strong knowledge of travel products including airport transfers, flights, hotels, visas, ground transport, and corporate travel policies Stay up to date with industry trends, supplier guidelines, and operational best practices Provide expert guidance and resolution for travel-related queries and requirements Partner & Vendor Management Manage relationships with travel partners, vendors, airlines, hotels, and service providers Coordinate partner communications, follow-ups, and service execution Ensure adherence to agreed service levels, turnaround times, and quality standards Support partner onboarding, documentation, and commercial discussions as required Client Servicing & Escalation Management Lead the resolution of client escalations, ensuring timely closure within defined SLAs Identify recurring challenges and collaborate with internal teams to drive process and service improvements Maintain transparent and proactive communication with clients during issue resolution Uphold high standards of service quality and customer satisfaction Reporting & Documentation Prepare MIS reports, service performance updates, and client presentations Track and analyze data using MS Excel to support reporting and insights Create clear and professional documentation using MS Word and PowerPoint Maintain accurate records of client interactions, escalations, and resolutions Skills Travel Operations & Client Servicing Key Account Management Partner & Vendor Management Escalation Handling MS Excel, Word & PowerPoint

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