41147587665 - Customer Service Representative job opportunity at Activate Talent.

Home Jobs In Colombia Tag: Job 41147587665 - Customer Service Representative position at Activate Talent


Date2025-07-31T18:01:49.147Z bot
Activate Talent 41147587665 - Customer Service Representative
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
Colombia

OPEN GLOBALLY FULL TIME  REMOTE Schedule - BST (British Summer Time) Position: Customer Service Representative Type of contract: Independent contractor  Role Overview: We’re looking for a calm, capable, and proactive individual to support the customer service function across our brands in health, beauty, wellness, and travel. This role focuses solely on the customer support side of our wider e-commerce operations. While you’ll have access to a wide range of internal resources and written information to guide your responses, the nature of our customer interactions requires someone who can bring strong judgement, empathy, and initiative to the table. Key Responsibilities : Respond to customer queries via email, live chat, and contact forms with clear, brand-aligned communication. Maintain a calm, empathetic tone when handling sensitive or complex issues. Use good judgment to follow SOPs, flag unusual patterns, and escalate when necessary. Troubleshoot and resolve issues efficiently, using initiative beyond scripts. Manage daily workload independently—handling 20–80 tickets/day depending on volume. Adapt responses to suit different brand tones. Tools & Platforms: Familiarity with Gorgias, Shopify, and Excel/Google Sheets Experience with AI/chat platforms (ChatGPT onboarding in progress) Recharge experience is a plus (training can be provided). Skills & Traits: Excellent written communication Calm under pressure and emotionally intelligent Strong problem-solving and critical thinking Organized, self-sufficient, and able to prioritize Brand-sensitive with a customer-first mindset

Other Ai Matches

44134150062- Chain Manager - Analytics & Project Support Applicants are expected to have a solid experience in handling Job related tasks
Growth Marketer (Klaviyo Focus) Applicants are expected to have a solid experience in handling Job related tasks
Google Media Buyer Applicants are expected to have a solid experience in handling Job related tasks
39837912608- Amazon PPC Specialist/ Brand Manager Applicants are expected to have a solid experience in handling Job related tasks
Full-Stack Engineer (Lead Product Engineer) Applicants are expected to have a solid experience in handling Job related tasks
Performance Video Editor Applicants are expected to have a solid experience in handling Job related tasks
Digital Marketing Manager 1.1 Applicants are expected to have a solid experience in handling Job related tasks
50435888212 - Video Editor Applicants are expected to have a solid experience in handling Job related tasks
55682431005 - Graphic Designer Applicants are expected to have a solid experience in handling Job related tasks
46016975397 - Director of Amazon Applicants are expected to have a solid experience in handling Job related tasks
51020352875 - Applovin Media Buyer Applicants are expected to have a solid experience in handling Job related tasks
43812325297 - Project Manager Applicants are expected to have a solid experience in handling Job related tasks
41045975966- TikTok Shop Specialist Applicants are expected to have a solid experience in handling Job related tasks
40239678491- Video Editor Applicants are expected to have a solid experience in handling Job related tasks
Digital Designer Applicants are expected to have a solid experience in handling Job related tasks
TikTok Affiliate Manager Applicants are expected to have a solid experience in handling Job related tasks
Growth Marketing Assistant-38765192474 Applicants are expected to have a solid experience in handling Job related tasks
49447936547- Operations Manager - E-Commerce & Inventory (DTC + Subscription Mod Applicants are expected to have a solid experience in handling Job related tasks
38960373080 - Retention Strategist Applicants are expected to have a solid experience in handling Job related tasks
55478373810 - UK Influencer Assistant (Part-Time) Applicants are expected to have a solid experience in handling Job related tasks
54340896536 - LinkedIn Ads Specialist Applicants are expected to have a solid experience in handling Job related tasks
FullStack Developer (React, React Native, Node.) Applicants are expected to have a solid experience in handling React Native, Node.) related tasks
32022640562-Social Influencer Outreach Specialist Applicants are expected to have a solid experience in handling Job related tasks