Operations Associate job opportunity at DarwinAI.

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Date2025-12-29T16:07:44.773Z bot
DarwinAI Operations Associate
Experience: General
Pattern: Full-time
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degreeAssociate
loacation Mexico City, Mexico
loacation Mexico City....Mexico

En Darwin AI creemos que las personas deberían enfocarse en lo que solo los humanos pueden hacer. La empatía, la creatividad, la estrategia. Todo lo demás, lo repetitivo y tedioso, se lo dejamos a la IA. Descubre mas de nosotros aqui . Como Operations Associate, trabajarás directamente con el Head of Operations para asegurar que nuestros procesos sean tan inteligentes como nuestra tecnología. Buscamos a alguien con mentalidad de "dueño", que no tenga miedo de ensuciarse las manos y que quiera aprender cómo se escala una startup de IA desde adentro. ¿Qué harás? 1. Optimización de Procesos: Identificarás fallas en el flujo actual y diseñarás e implementarás mejoras en Onboarding, Customer Success y Soporte. 2. Intervención Estratégica: Entrarás directo a cuentas que necesiten ayuda, proponiendo y ejecutando soluciones para mejorar la experiencia del cliente. 3. Análisis Basado en Datos: Utilizarás Excel/Sheets para analizar métricas operativas y encontrar oportunidades de mejora. 4. Voz del Cliente: Recolectarás feedback crítico de los usuarios para ayudar al equipo de producto a priorizar el roadmap. 5. Documentación: Crearás la "biblia" de nuestros procesos para que el equipo pueda crecer de forma ordenada. 1. Perfil Generalista: Tienes un equilibrio entre habilidades analíticas y excelentes habilidades de comunicación. 2. Espíritu Emprendedor: No esperas a que te digan qué hacer; ves un problema y buscas cómo resolverlo. 3. Entusiasta de la IA: Te emociona la tecnología y tienes curiosidad natural por aprender sobre prompt engineering y automatización. 4. Hands-on: Te motiva probar los sistemas, encontrar errores y proponer soluciones técnicas o de proceso.

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