Customer Solutions Support Specialist job opportunity at Health and Safety Institute (HSI).

Home Jobs In United States Of America Tag: Job Customer Solutions Support Specialist position at Health and Safety Institute (HSI)


Date2026-02-04T16:48:35.883Z bot
Health and Safety Institute (HSI) Customer Solutions Support Specialist
Experience: 2-years
Pattern: Full-time
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degreeDiploma
United States Of America

Are you passionate about delivering exceptional customer service? Are you technically savvy and eager to assist customers in navigating through software challenges? If so, we've got the perfect opportunity for you to showcase your talent! At HSI, we're seeking a dynamic  Customer Solutions Support Specialist - Remote  to join our team. You'll play a pivotal role in responding to customer inquiries via phone calls, emails, and chats, providing top-notch technical support for our Learning Management Systems (LMS) and proprietary software. Location:  US-Based Fully Remote Role - Equipment Provided Schedule: Monday-Friday 9am-6pm CST (Central Standard Time)  Key Responsibilities: Respond promptly and effectively to customer inquiries, troubleshooting technical issues related to our platforms. Assist customers and students with a range of tasks, from simple actions like password resets to more complex issues, including comprehensive training on LMS usage. Research and resolve technical challenges, ensuring customers maximize system efficiency and comprehension. Document all interactions and solutions while upholding account security standards. Collaborate cross-functionally, advocating for customers within the organization and ensuring their needs are met. Keep management informed about emerging issues, bugs, and customer requirements for swift and effective resolution. Drive business quality and integrity, contributing to increased customer retention through your support initiatives. Engage in special department projects as assigned, contributing to software feature testing or specializing in specific support areas. High School Diploma or equivalent required. 2+ years of experience in a high-volume call center preferred. 1+ year of technical experience preferred; familiarity with Help Desk or ticketing systems is advantageous. Understanding or prior use of Learning Management Systems is a plus. Proficiency in Microsoft Office products (Word, Excel, Outlook) required. Strong grasp of Internet technologies and a knack for training and problem-solving. Desired Competencies: Adaptability:  Thrives in a fast-paced environment, managing multiple priorities effectively. Positive Interactions:  Radiates positivity and reassurance, making customers feel at ease, even over the phone. Customer Focus:  Exhibits exceptional phone presence and communicates patiently and clearly, regardless of customers' computer expertise. Self-Discipline:  Works autonomously or collaboratively within a team, ensuring consistent productivity. Multi-Tasking:  Capable of juggling multiple activities without compromising quality or deadlines. Problem Solving:  Utilizes excellent communication and active listening skills to understand and document customer issues concisely. De-escalation:  Handles customer complaints calmly, prioritizing resolution and customer satisfaction.

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