Customer Service Agent - English Speaker job opportunity at 1GLOBAL.

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Date2025-05-23T11:19:00.000Z bot
1GLOBAL Customer Service Agent - English Speaker
Experience: General
Pattern: Full-time
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loacation Manila, Philippines
loacation Manila....Philippines

1GLOBAL  is a technology-driven global mobile communications leader, built to help enterprises unlock the full potential of mobile connectivity at scale. Powered by a best-in-class telecom platform – including our own owned and operated global mobile core network, a full end-to-end eSIM technology stack, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. Combined with our privileged access to the global wholesale telecom market, this positions us uniquely to deliver seamless, compliant, and scalable connectivity solutions anywhere in the world. We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than  70 million people and devices globally , enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem. 1GLOBAL is a profitable, fast-growing business. With full-year revenues exceeding  US$200 million  and profits of over  US$25 million , we generate strong cash flows and fund our growth independently—continuously investing in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own telecommunications offerings. Founded in 2022 by experienced technology entrepreneurs  Hakan Koç  and  Pyrros Koussios , 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to  500 experts across 15 countries  is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence. Position Overview Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents! We provide telephone and online support services in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Sunday. Currently, we're looking for a talented individual to join our English support team. Business Proficiency in English is essential as it's our primary business language. We are open to hiring candidates in Manila (Philippines). Key Responsibilities Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email Tracking, collating and responding to customer issues within agreed timescales Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases Working closely with Service Account Managers to help develop, grow and retain customer accounts Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures. Knowledge of supporting users with voice calls, text messages and internet mobile data services. Professional telephone manner and call management skills. Excellent written and verbal English skills – able to take technical information and translate it into easily understandable language for customers. Exceptional customer relationship management skills – including handling complaints effectively. Good teamwork, organisational and time management skills. Excellent analytical and problem-solving skills. Good attention to detail and the ability to understand and follow technical processes accurately. You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP. Availability to work rotational shifts from Monday to Sunday (according to the company’s needs) – Available shifts: 3/4 PM–12/1 AM; 9/10 PM–6/7 AM; 6/7 AM–3/4 PM (depending on summer or winter time).

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