IT Technical Support job opportunity at Optimiza.

Home Jobs In Jordan Tag: Job IT Technical Support position at Optimiza


Date2025-04-20T13:32:32.000Z bot
Optimiza IT Technical Support
Experience: 2-years
Pattern: Full-time
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loacation Amman, Jordan
loacation Amman....Jordan

Optimiza is seeking a motivated and detail-oriented Junior IT Technical Support professional to join our team. In this entry-level role, you will provide exceptional technical assistance to end-users, resolve issues, and support IT operations ensuring a smooth technological experience for all users. Key Responsibilities: Assist end-users with hardware and software issues via phone, email, and in-person support. Troubleshoot technical problems, including network connectivity, system performance, and application errors. Document and track support requests using the company's ticketing system, ensuring timely follow-up and resolution. Maintain and configure IT equipment, including computers, printers, and peripherals. Assist with software installations, updates, and troubleshooting of various applications. Participate in onboarding new employees by setting up their workstations and accounts. Stay up to date with the latest technology trends and best practices in technical support. Bachelor’s degree in Computer Science/Engineering + CompTIA A+ (1101-1102) , or a related field (or equivalent experience). 1-2 years of experience in IT support or technical helpdesk roles. Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts. Strong analytical and troubleshooting skills. Excellent communication skills, both verbal and written. A customer-focused mindset with a passion for providing quality support. Ability to work independently and as part of a team.

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