Virtual Assistant - Customer Service & Administrative Support job opportunity at ScaleSource, Inc..

Home Jobs In Guatemala Tag: Job Virtual Assistant - Customer Service & Administrative Support position at ScaleSource, Inc.


Date2026-02-02T18:26:53.060Z bot
ScaleSource, Inc. Virtual Assistant - Customer Service & Administrative Support
Experience: 2-years
Pattern: Full-time
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Guatemala

Virtual Assistant (Customer Service & Administrative Support) - Remote Client: British Swim School Location: Fully Remote Compensation: USD $1,200 – $1,500 per month Employment Type: Full-Time | Remote (PST;CST;EST) Opportunity Looking to build a long-term remote career while supporting one of the leading swim education brands in the United States? At ScaleSource , we connect talented professionals worldwide with stable, full-time remote opportunities where they become long-term members of U.S.-based teams. This role offers: • Stable, full-time remote work paid in USD • Opportunity to support a nationally recognized education brand • Career growth within customer experience and operations roles • Professional remote work culture and training support • Long-term development opportunities with growing U.S. businesses If you enjoy helping families, organizing schedules, and supporting growing service operations, this role provides an excellent remote career opportunity. About the Client British Swim School is one of the largest providers of water-safety and learn-to-swim programs in the United States. The organization delivers structured aquatic education programs for children and adults with a strong focus on safety, skill development, and customer satisfaction. Strong customer communication and efficient scheduling are critical to maintaining program quality and enrollment growth. About the Role This role supports student enrollment, customer communication, scheduling coordination, and administrative operations across swim school locations. You will help families enroll in programs, coordinate schedules, and support internal workflows that ensure smooth operations and positive customer experiences. This position is ideal for someone who enjoys customer interaction while maintaining organized administrative workflows in a remote environment. What You’ll Do Customer Service & Enrollment Conversion • Manage inbound and outbound customer calls and messages • Convert inquiries into enrolled students • Provide clear information about programs, pricing, and scheduling options • Manage bookings, reschedules, and cancellations • Follow up with new leads and enrolled families Administrative & Operational Support • Maintain CRM records and student information accurately • Coordinate scheduling between families and instructors • Assist with reporting and tracking tasks • Provide administrative support to management as needed • Support social media coordination when required What You Bring • 2+ years of experience in customer service or virtual assistant roles • Strong phone communication and customer handling skills • Bilingual English & Spanish preferred • Strong organization and multitasking abilities • Comfortable working independently in a remote environment Technical Skills • Experience with CRM systems such as HubSpot or similar platforms • Familiarity with Google Workspace, Zoom, RingCentral, Canva, or related tools • Ability to learn new tools and workflows quickly Ideal Candidate Profile You are someone who: • Is friendly, proactive, and customer-focused • Stays organized while handling calls and administrative tasks • Communicates clearly and professionally • Takes initiative and follows through consistently Requirements • Professional remote work setup with reliable internet connection • Quiet work environment suitable for customer calls • Availability aligned with U.S. business hours • Introductory video submission required during hiring process Why Join Through ScaleSource? ScaleSource partners with growing U.S. companies to build long-term remote teams worldwide, offering stability, professional exposure, and career growth opportunities. Apply Today If you enjoy supporting families, coordinating schedules, and delivering great customer experiences while working remotely, we’d love to meet you. Apply now and grow your remote career with ScaleSource.

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