Senior Account Manager job opportunity at Soar With Us.

_{2026-02-09T17:59:53.448Z} bot

Soar With Us Senior Account Manager

Experience: 4-years

Pattern: Full-time

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Birmingham....United Kingdom

Role: Senior Account Manager (E-commerce) Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (2 days per month in-office - Hambi Media HQ, Oval, London) Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday Overview: Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth. We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time. About the role: We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently. You are not just “good with clients” - you know how to run accounts, lead people, and raise standards. What you'll be responsible for: Client & Commercial Leadership: Own senior relationships across larger, higher-impact accounts Lead strategic client conversations, performance reviews and planning Guide clients through launches, pivots and scale moments Spot upsell, retention and growth opportunities Pod & People Management: Line-manage Account Managers within your pod Coach AMs on communication, organisation and client ownership Raise delivery standards across accounts and workflows Support hiring, onboarding and development of AMs Delivery & Quality Control: Oversee UGC and creative workflows across the pod Ensure launches are planned, resourced and executed cleanly Act as escalation point for delivery or client risk Maintain consistency across processes and client experience What you bring: 4+ years’ experience in agency account management Proven experience managing or mentoring Account Managers Strong understanding of performance creative, UGC and launch cycles Confidence running senior client conversations independently Commercial awareness — retention, margin, and growth matter to you Calm authority — clients and teams trust your judgment Who you are: A true manager - you enjoy leading people, not just accounts Standards-driven - you care about quality and consistency Accountable - you own outcomes across your pod Structured and decisive - you bring order and clarity A role model - AMs learn by watching how you operate

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