Technical Manager (Pre-sales & Service) job opportunity at Solplanet.

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Date2025-11-18T07:02:29.274Z bot
Solplanet Technical Manager (Pre-sales & Service)
Experience: 16-years
Pattern: Full-time
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degreeBachelor's (B.A.)
Thailand

Our belief: ·       At SOLPLANET, we are driven by a simple idea: solar for everybody ·       We strive to create the best possible experience for distributors, installers and end users ·       That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly   Who We Are: ·       Private equity-backed AISWEI is a leading provider of renewable energy solutions -  providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions ·       AISWEI has more than 16 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China ·       With 32 GW of annual production capacity, AISWEI is one of the largest manufacturers of solar string inverters world-wide ·       AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider ·       Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day How you´ll help us Pre-sales technical ·       Help customers and sales team to clarify all necessary pre-sales technical questions, designs, solution, etc ·       Deliver online or onsite training to Solplanet colleagues, customers such as distributors and installers ·       Speak in Solplanet or channel partners’ online or offline events ·       Collect market information like market trend, policy, regulation, competitor’s setup, products, service etc and share internally so that Solplanet can prepare and lead the market ·       Prepare RBR (Regional Business Review) every quarter   After-sales service ·       Develop workable and useful after-sales service infrastructure/methods for Southeast Asia markets ·       Provide technical troubleshooting support to installers and other customers via phone or digital channels ·       Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers ·       Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC, developer and endusers network. ·       Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty ·       Provide commissioning support (remote or on-site) ·       Actively collaborate with international and local colleagues/departments to effectively resolve customer issues ·       Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters ·       Support the qualification, onboarding and management of new service partners ·       Accurately document all relevant case information using CRM software ·       Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness ·       Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process Your background and skills: ·       Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines. ·       Fluent in local language and business fluent in English. ·       In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc. ·       Ability to work independently and focused in a dynamic, fast-paced environment ·       Prior work experience in a PV related industry is not a necessity but will be an advantage   Your attributes: ·       Self-motivated and performance driven ·       Excellent interpersonal and communication skills ·       Can-do attitude and hands-on mindset ·       Proactive, dynamic, solution and customer oriented

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