Client Care Representative (Remote) job opportunity at ScaleSource, Inc..

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Date2026-02-12T19:31:30.964Z bot
ScaleSource, Inc. Client Care Representative (Remote)
Experience: 2-years
Pattern: Full-time
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Honduras

Client: One Hour Heating & Air Conditioning Location: Remote Salary: USD 1,200 – 1,500 / month ABOUT THE CLIENT One Hour Heating & Air Conditioning is a leading HVAC service provider in the United States, delivering residential heating and cooling solutions with a strong focus on punctuality, reliability, and customer satisfaction. Their operations rely heavily on efficient scheduling, strong customer communication, and excellent service coordination between clients and technicians. ROLE OVERVIEW The Client Care Representative (CCR) is the first point of contact for customers and plays a critical role in converting inquiries into booked appointments, coordinating technician schedules, and ensuring a smooth customer experience from first contact to service completion. This is an active operations and conversion role, not just call handling. The CCR is expected to manage inbound and outbound communications, support dispatch operations, maintain accurate CRM data, and proactively help keep technician schedules full and efficient. KEY RESPONSIBILITIES 1. Customer Communication & Call Handling Manage inbound calls, texts, and emails using approved greetings and scripts Deliver a professional, calm, and customer-focused phone experience Handle customer inquiries efficiently and professionally Provide service information and guide customers through next steps 2. Appointment Booking & Conversion Convert incoming inquiries into booked service appointments Educate customers on services and maintenance plans Confirm appointments and reduce cancellations or no-shows Support efficient daily booking volume 3. Dispatch & Schedule Coordination Assist with dispatch and technician job routing Optimize schedules to maximize technician utilization Notify customers about delays or schedule adjustments Maintain clear communication with technicians regarding job details 4. Customer Follow-Up & Retention Conduct outbound follow-ups with existing and membership customers Confirm customer satisfaction after service visits Support repeat business and long-term customer retention 5. CRM & Operational Administration Maintain accurate customer and scheduling data in ServiceTitan Assign operational tasks and incoming emails appropriately Update contact, service, and payment information Coordinate workflows across internal tools and communication systems REQUIRED QUALIFICATIONS 2+ years experience in customer service, call center, dispatch, or inside sales roles Strong phone presence and verbal communication skills Ability to multitask across calls, scheduling, and systems simultaneously Organized, reliable, and detail-oriented Comfortable working in fast-paced, service-oriented environments Ability to work remotely with accountability and consistency TECHNICAL & SOFTWARE SKILLS Experience with CRM and dispatch platforms (ServiceTitan preferred) Call and messaging systems such as RingCentral or similar Google Workspace (Gmail, Calendar, Docs, Sheets) Internal communication platforms such as Slack or Teams Ability to quickly learn new systems and tools IDEAL CANDIDATE PROFILE Conversion-focused and customer-oriented Calm and professional under pressure Organized and proactive in schedule management Comfortable balancing calls, dispatch, and administrative tasks Results-driven with strong accountability
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