VP, Technology Operations & Support job opportunity at Aviso Wealth Management.

Home Jobs In Canada Tag: Technology Operations & Support VP, Technology Operations & Support position at Aviso Wealth Management


Date2026-01-16T15:59:58.139Z bot
Aviso Wealth Management VP, Technology Operations & Support
Experience: 15-years
Pattern: Full-time
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Technology Operations & Support

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loacation Toronto, Canada
loacation Toronto....Canada

Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca . The Opportunity: We’re looking to fill an opening for a VP, Technology Operations & Support to join our IT team. Reporting to the SVP, Chief Digital & Technology Officer, the VP, Technology Operations & Support is responsible for technology operations and support encompassing all infrastructure systems, applying the principles of service excellence and provides highly specialized support, advice, guidance, leadership, and management to customers in all areas of Aviso technology systems and services. This position will drive the strategic direction of IT to define and deliver reliable, secure, and scalable IT systems and solutions for our employees and partners. Who you are: Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members What your day looks like: Provides the vision and directs the daily operations of all application infrastructures that include dev, test, pre-production, and production environments Manages production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and other stakeholders Responsible for reporting and meeting SLA targets and other key metrics like systems uptime, performance, and response times Support the SVP, CIO to assist with budget development, cost control, licensing, resource and asset planning and utilization. Ensure effective alignment with business and IT leaders Development of departmental and team goals and ensure departmental plans are aligned with overall IT strategy and corporate goals Remain current on industry trends as well as future strategic developments within technology, make recommendations to create revenue, reduce costs or take advantage of business and technical opportunities to operating departments within the company Provides input and thought leadership to the overall IT strategy Develop and implement technology policies and procedures, including those for disaster recovery, standards, purchasing, and service provisioning Administer agreements and negotiate with vendors, outsourcers, and contractors to secure technology products and services. Maintain external relations to ensure the continued successful delivery of technology services Direct, develop, manage, and test corporate technology backup and disaster recovery policies, procedures, and standards. Responsible for disaster recovery for all technology systems Provide IT related project consultation services to our internal and external customers. Participate in business case preparation for business line managers as required Manage relationships with executives and business line managers focused on service level agreements, scope and deliverables of business applications initiatives, ongoing review of business requirements and escalation of service issues Direct the research and analysis process conducted by personnel in the evaluation and delivery of new enterprise computing products, services, and technology. Ensure that any new technology integration into company systems meets functional requirements, system compliance, and interface specifications Foster and encourage a team environment with the necessary depth of commitment to respond to dynamic and often unpredictable deadlines and priorities Your experience and skills: Post-secondary degree, technical school graduate 15 years’ technology work experience including senior management level experience 5 years’ experience in a technology service delivery capacity Thorough understanding of corporate structure, divisional focus, and departmental responsibilities Broad knowledge and expertise in technology focused business practices Ability to foster relationships with peers and executives Ability to manage unforeseen and emergency technical situations that may arise Understanding of Services Agreements as related to commercial IT systems Excellent understanding of computer hardware and systems technology Proven ability to manage and implement projects involving cross-departmental teams Strong negotiating, communication, and interpersonal skills Strong organizational, delegation and administrative skills required Financial or Insurance industry experience is an asset Financial analysis and business case development experience is desired Knowledge of applicable data privacy and financial regulations Fluent Communications in English are required and bilingual skills in French are an asset

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