Inbound Sales & Customer Service Representative (Home Services) job opportunity at Pavago.

Home Jobs In Costa Rica Tag: Job Inbound Sales & Customer Service Representative (Home Services) position at Pavago


Date2026-02-04T14:36:12.417Z bot
Pavago Inbound Sales & Customer Service Representative (Home Services)
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
Costa Rica

Job Title: Inbound Sales & Customer Service Representative (Home Services) Position Type: Full-Time, Remote Working Hours: U.S. Hours (Evening & weekend shifts included on a rotating schedule) About the Role We’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, help customers resolve plumbing needs, and confidently guide them toward booked service appointments and membership options. This role is ideal for someone who enjoys helping customers over the phone, thrives in a structured sales environment, and wants to grow their skills in inbound sales, scheduling, and customer experience — with clear processes, scripts, and support to succeed. You’ll play a key role in driving revenue while delivering a calm, professional, and customer-first phone experience. What You'll be Responsible For Inbound Calls & Customer Conversations Handle inbound customer calls with empathy, professionalism, and confidence Understand customer concerns and recommend appropriate service solutions Guide conversations toward booked service appointments using proven call flows Scheduling, Sales & Membership Support Schedule plumbing service appointments accurately and efficiently Introduce and explain the Pipeline Club membership where appropriate Identify upsell opportunities while keeping the customer experience first Systems, Documents & Tools Accurately log all calls, bookings, and notes in the CRM Follow documented scripts, workflows, and call processes Provide feedback to help improve call flows, tools, and overall efficiency Customer Experience & Team Collaboration Handle customer concerns or escalations professionally Maintain consistent call quality and customer satisfaction standards Collaborate with offshore team members to ensure smooth service delivery What Makes You a Strong Fit You’re confident speaking with customers over the phone and build rapport easily You enjoy helping people and driving outcomes You’re accountable, reliable, and comfortable working toward clear goals You’re open to coaching, feedback, and continuous improvement You adapt quickly in fast-paced, call-driven environments Required Experience & Skills Experience in inbound sales, call center sales, or customer service Proven ability to convert inbound inquiries into booked appointments Strong communication, objection-handling, and upselling skills Comfort using CRM systems and call management tools Home services, HVAC, or plumbing experience is a plus, not a requirement Experience with ServiceTitan or similar platforms is a plus What a Typical Day Looks Like On a typical day, you’ll: Handle inbound customer calls during your scheduled shift Listen to customer needs and recommend appropriate services Schedule service appointments and present membership options Log interactions accurately and follow call processes Contribute ideas to improve customer experience and conversions In short: You help customers get the service they need — and help the business grow through consistent, high-quality inbound sales conversations. Performance Expectations & Support This role has clear performance targets, supported by structured onboarding, scripts, and ongoing coaching. Success is measured through a combination of conversion, accuracy, and customer experience — not just speed. Key metrics include: Call-to-booking conversion rate (target-driven, supported during ramp-up) Pipeline Club membership close rate Accurate CRM documentation Call quality and customer satisfaction Interview Process Initial Screening Call Interview with Pavago Recruiter Client Interview Offer & Onboarding

Other Ai Matches

Controller Applicants are expected to have a solid experience in handling Job related tasks
Bookkeeping Assistant Applicants are expected to have a solid experience in handling Job related tasks
Property Operations Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Content Writer / Copywriter Applicants are expected to have a solid experience in handling Job related tasks
Account Executive Applicants are expected to have a solid experience in handling Job related tasks
Audit Assistant Applicants are expected to have a solid experience in handling Job related tasks
Marketing Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Customer Success Associate Applicants are expected to have a solid experience in handling Job related tasks
Website Designer Applicants are expected to have a solid experience in handling Job related tasks
Property Maintenance Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer - Go Specialist Applicants are expected to have a solid experience in handling Job related tasks
Performance Marketing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Executive Operations Assistant Applicants are expected to have a solid experience in handling Job related tasks
Property Operations Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Operations Specialist Applicants are expected to have a solid experience in handling Job related tasks
Property Maintenance Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Website Designer Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer - Go Specialist Applicants are expected to have a solid experience in handling Job related tasks
UX/UI Designer Applicants are expected to have a solid experience in handling Job related tasks
Real Estate Market Analyst Applicants are expected to have a solid experience in handling Job related tasks
Customer Sales Representative - HVAC & Plumbing Applicants are expected to have a solid experience in handling Job related tasks
AI Automation Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior iOS QA Engineer Applicants are expected to have a solid experience in handling Job related tasks