Manager, Trading, QTrade Contact Center job opportunity at Aviso Wealth Management.

Home Jobs In Canada Tag: Trading, QTrade Contact Center Manager, Trading, QTrade Contact Center position at Aviso Wealth Management


Date2026-02-14T20:05:18.348Z bot
Aviso Wealth Management Manager, Trading, QTrade Contact Center
Experience: 7-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Trading, QTrade Contact Center

Copy Link Report
degreeOND
loacation Toronto, Canada
loacation Toronto....Canada

Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca . The Opportunity: We’re looking for a Manager, Trading to join our Qtrade Direct Investing team. Reporting to the Senior Manager, Trading, the Manager, Trading is responsible for delivery of effective trade strategy, quality service delivery, and trade risk analysis as it relates to the Investment Representatives (IR). The Manager, Trading will review policies and procedures, system development, and gap analysis. The Manager, Trading will make recommendations for better utility of IR resources with a focus on trade risk mitigation, training & development strategy, as well as client trading activity from both a risk mitigation and client experience perspective. The Manager, Trading will liaison with the Manager of Client Engagement and Manager of Product Development to review and recommend strategy to enhance the Qtrade offering; and will supervise a team of Investment Representatives. We are looking for leaders who equally value the employee and client experience. Who you are: Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members What your day looks like: Cultivate a team of customer service experience Investment Representative superstars Help to ensure that people know the importance of their roles, and how that effort is measured and supports the goals of the organization Coach and develop the team through regular discussions with a balanced scorecard approach using tools such as KPI’s, company values, quality monitoring, Voice of the Customer (VoC) and peer feedback to provide a well-rounded view of one’s overall performance Champion a continuous improvement service philosophy.  Sets the standard to always have World Class customer service and challenges your team and peers to live up to the standard, thereby increasing our Voice of the Employee (VoE) and Voice of the Customer (VoC) results Create an empowering culture through knowledge sharing, procedure documentation and finding efficiencies to enable IRs to do their job better Work with Trade Control to reach out to clients who encounter issues or who escalate Ensure top quartile delivery of service to Premier/Investor Plus clients and ongoing expansion of that client base Conduct service quality and trade accuracy review Recognize and motivate your team to maintain high level of engagement and deliver on the brand promise Monitor and analyze all trade issues to recommend risk mitigation protocols, from a client experience perspectiv Find scalability opportunities for rep and client activity in processes and procedures Your experience and skills: Post secondary education is preferred with an emphasis in business or economics, or an equivalent combination of education and experience Registered as a Supervisor and Options Supervisor is required Completion of the Professional Development and Compliance Requirements of each CIRO education cycle 5-7 years related experience, with at least 3 years experience supervising Investment Representatives Expert Market knowledge – trading systems, order management, corporate actions Coaching and people management – know how to get the best out of your team Excellent customer service skills and Contact Centre best practices Large focus and ability to use metrics to strengthen the voice of our clients Fluent communication skills in English are required and bilingual skills in French are an asset

Other Ai Matches

Social Media Strategist and Community Manager - Temporary Applicants are expected to have a solid experience in handling Job related tasks
Product Analyst Applicants are expected to have a solid experience in handling Job related tasks
Senior Analyst, MAP Investment Research & Oversight Applicants are expected to have a solid experience in handling MAP Investment Research & Oversight related tasks
Reconciliations Administrator, Temporary Applicants are expected to have a solid experience in handling Temporary related tasks
Manager, Trading, QTrade Contact Center Applicants are expected to have a solid experience in handling Trading, QTrade Contact Center related tasks
Lead Software Engineer .Net Applicants are expected to have a solid experience in handling Job related tasks
Administratrice ou administrateur fiscal bilingue Applicants are expected to have a solid experience in handling Job related tasks
Bilingual Tax Administrator Applicants are expected to have a solid experience in handling Job related tasks
Bilingual Investment Representative Applicants are expected to have a solid experience in handling Job related tasks
System Access Administrator - Dataphile Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Experience QA Manager Applicants are expected to have a solid experience in handling Job related tasks
Sales Compensation Manager Applicants are expected to have a solid experience in handling Job related tasks
Sales Compensation Manager Applicants are expected to have a solid experience in handling Job related tasks
Mailroom & Imaging Administrator Applicants are expected to have a solid experience in handling Job related tasks
Front End Technical Lead, AEM Applicants are expected to have a solid experience in handling AEM related tasks
Représentant ou représentante en investissements bilingue Applicants are expected to have a solid experience in handling Job related tasks
superviseur ou dune superviseure des transferts bilingue Applicants are expected to have a solid experience in handling Job related tasks
Bilingual Supervisor, Transfers Applicants are expected to have a solid experience in handling Transfers related tasks
Bilingual Investment Representative Applicants are expected to have a solid experience in handling Job related tasks
Administrateur ou administratrice de régimes enregistrés Applicants are expected to have a solid experience in handling Job related tasks
Events & Sponsorship Specialist, Temporary Applicants are expected to have a solid experience in handling Temporary related tasks
Bilingual Tax Administrator Applicants are expected to have a solid experience in handling Job related tasks
Regulatory Compliance Analyst, Temporary Applicants are expected to have a solid experience in handling Temporary related tasks