Software Support Engineer (2nd Level) job opportunity at Qualco Group.

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Date2025-11-07T09:19:42.472Z bot
Qualco Group Software Support Engineer (2nd Level)
Experience: Highly Experienced
Pattern: Full-time
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Greece

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.  We are looking for an experienced, self-motivated engineer to join our Software Support Team and provide high quality solutions/support to our rapidly growing client base. As a Software Support Enginee r you will be working closely with our Service Management and Software Development teams to improve customer experience, provide effective integration and service request solutions as well as identify and timely resolve issues of our client’s. A Day in the Life of a Software Support Engineer at Qualco will include: Understanding clients’ installations and processes; Designing procedures for system troubleshooting and maintenance; Building tools/queries to fulfil customer service requests and improve customer experience; Investigating and identify root cause concerning reported customer incidents; Perform service restoration actions when possible; Taking part in the investigation and Problem Management processes - during the support & maintenance phases – by implementing bug fixes, upgrades and enhancements to our existing clients; Providing second level support for Qualco software services; and Developing/Updating internal Monitoring Tools. Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy. Degree in Computer Science or a relevant field of study; Work experience as a Support Engineer or similar software engineering role; Experience in NET Framework, C#, databases and SQL; Microsoft ETL tools and IIS knowledge will be highly appreciated; Strong analytical and problem-solving skills; High level of ownership and attention to detail; Team Spirit and passion for results; Client facing with good verbal and written communication and interpersonal skill; and Firm command of the English language.

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