Service Manager (French Speaker) job opportunity at Qualco Group.

Home Jobs In Greece Tag: Job Service Manager (French Speaker) position at Qualco Group


Date2026-02-13T10:07:16.328Z bot
Qualco Group Service Manager (French Speaker)
Experience: Highly Experienced
Pattern: Full-time
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degreeMBA
loacation Athens, Greece
loacation Athens....Greece

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation. At QUALCO, we empower the financial world with innovative technology. As a Service Manager (French Speaker) , you will be part of our Service Delivery team in Athens and you'll engage directly with our strategic clients to ensure Qualco delivers on our contractual commitments, whilst ensuring our services are aligned to meet our customers' business needs. A Day in the Life of a Service Manager at Qualco will include: Raise, manage and resolve incidents as well as change requests within the production operation environment (post-Go-Live) with a focus on ensuring minimal client business impact and maximum client satisfaction; Manage the support SLAs ensuring that wider client contracts are being adhered to; Act as the key liaison between the client and Qualco; Ensure relevant KPIs are established, agreed and measured regularly with the client; Share common KPIs with other Qualco stakeholders (Business Development, Product, Solution Design) about customer satisfaction, customer retention and long-term customer profitability; Carry out the corresponding reporting & communication to all related stakeholders; Perform root cause analysis of incidents to prevent recurrence; Identify and propose client support process improvements, such as known errors and incident workaround knowledge base; Identify the key client stakeholders at the day-to-day, operational level and nurture them in order to transform this User Group to Qualco supporters and ambassadors; Ensure the end client receives the correct mix of services from Qualco services portfolio in order to increase operational efficiency; Develop further and strengthen a culture of excellent client service to all internal stakeholders; and Ensure that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy. To be considered you should have: BSc Degree in Information Technology, Computer Science or equivalent; 5 years of experience in similar role in the SW or Banking Industry; Understanding of S/W development and working knowledge of Debt Management software, will be considered an asset; Project Management, strong communication and interpersonal skills, problem-solving ability and negotiation skills; Experience in working in cross-functional, multicultural teams in a fast-paced, dynamic environment and a high level of ownership; ITIL qualification or good familiarity with ITIL; and Excellent knowledge of the English and French languages both oral and written communication skills.

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