Operations Support Assistant job opportunity at Biffa Waste Services.

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Date2026-02-12T11:14:40.046Z bot
Biffa Waste Services Operations Support Assistant
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Stratford-upon-Avon, United Kingdom
loacation Stratford-upon..........United Kingdom

Operations Support Assistant – Public Conveniences Cleaning Services Location: Avenue Farm Depot, Stratford-upon-Avon (CV37 0HR) Hours: 4-on/4-off shift pattern (8am–8pm) Rate: £15.44 per hour + benefits We’re excited to be recruiting two Operations Support Assistants to help deliver our brand‑new Public Conveniences Cleaning Services contract for Stratford District Council. This is a fantastic opportunity to take on a hands-on, people-focused role at the heart of a new service. A quick look at the role As an Operations Support Assistant, you’ll play a key part in the smooth running of daily operations across 13 public conveniences (7 in Stratford town centre and 6 across the wider district). Working closely with Supervisors and the Operations/Business Manager, you’ll help ensure our service is delivered safely, efficiently, and to contract standards. This is a charge-hand style position, supporting and overseeing a team of 8 Cleaning Operatives, ensuring facilities are opened/closed on time, cleansed to specification, restocked, and maintained to high standards. Your core responsibilities Support Supervisors with daily planning, workforce coordination and resource allocation. Ensure services are delivered on time, to specification, and in line with KPIs and SLAs. Identify and implement improvements to routes, efficiency and service delivery. Liaise with depot teams, colleagues and the customer to maintain smooth operations. Champion safe and compliant working practices, monitoring standards through CCTV, tracking and site checks. Ensure correct PPE is worn and support investigations into any safety or procedural breaches. Build positive customer relationships through clear and timely communication. Support and motivate Cleaning Operatives, recognising performance and promoting high standards in line with our values of Teamwork, Fairness and Respect. What you'll Need A full UK driving licence (shared use of a van provided). Strong organisational skills and the ability to support a busy operational environment. Confidence working with people, monitoring standards, and giving clear guidance. A commitment to safety, service quality, and our values. Our Values – #TFR We live by our values every day: Teamwork – working together for each other Fairness – treating and being treated equally Respect – valuing each other for who we are and what we do If you share these values and want to be part of a supportive team delivering an important community service, we’d love to hear from you. Dedicated to diversity. At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

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