Reservations Agent - Monasty, Autograph Collection job opportunity at SWOT Hospitality Management Company.

Home Jobs In Greece Tag: Autograph Collection Reservations Agent - Monasty, Autograph Collection position at SWOT Hospitality Management Company


Date2026-01-14T12:18:30.333Z bot
SWOT Hospitality Management Company Reservations Agent - Monasty, Autograph Collection
Experience: General
Pattern: Full-time
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Autograph Collection

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degreeGeneral
loacation Thessaloniki, Greece
loacation Thessaloniki....Greece

Job Summary The Reservations Agent is responsible for maximizing hotel revenue through efficient handling of room reservations, rate inquiries, and guest communications. As part of the Monasty Marriott Autograph Collection hotel, this role delivers personalized service aligned with Marriott brand standards while supporting occupancy and revenue goals through accurate booking practices and upselling strategies. Key Responsibilities Handle all incoming reservation inquiries via phone, email, and Marriott reservation systems in a professional and timely manner Create, modify, and cancel reservations accurately in accordance with hotel policies and Marriott standards Promote hotel services, amenities, room types, and packages to maximize revenue and enhance the guest experience Upsell room upgrades, special offers, and add-on services when appropriate Ensure accurate guest profiles, billing instructions, and special requests are recorded in the system Maintain thorough knowledge of room inventory, rates, promotions, and citywide events affecting demand Coordinate with Front Office, Sales, and Revenue Management to ensure seamless guest experiences Adhere to Marriott Bonvoy loyalty program standards and accurately enroll and recognize members Monitor and follow up on no-shows, cancellations, and waitlists as required Maintain confidentiality of guest information and comply with data protection policies Resolve guest inquiries and concerns courteously, escalating issues when necessary Previous experience in hotel reservations, front office, or customer service preferred Experience with Marriott systems (FOSSE, MARSHA, Opera, or similar PMS) is an advantage Strong communication skills with a professional and friendly phone manner Excellent attention to detail and organizational skills Ability to multitask in a fast-paced city hotel environment Sales-oriented mindset with the ability to upsell effectively Knowledge of local attractions, transportation, and city events is a plus Flexible schedule, including evenings, weekends, and holidays

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