Implementation Consultant - Customer - Local Government (P634) job opportunity at Civica.

Home Jobs In Australia Tag: Job Implementation Consultant - Customer - Local Government (P634) position at Civica


Date2026-01-19T03:57:15.276Z bot
Civica Implementation Consultant - Customer - Local Government (P634)
Experience: Highly Experienced
Pattern: Full-time
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loacation Melbourne, Australia
loacation Melbourne....Australia

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.   Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.   As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  Why you will love this opportunity as Implementation Consultant at Civica  We are looking for a motivated and customer-focused Software Implementation Consultant to join our team and support the delivery of professional services across Australia and New Zealand. This role will primarily work within local government settings, but there may also be opportunities to contribute across other markets within the APAC region. A key part of this role involves delivering consulting, training, and support services for Civica’s Altitude software, often requiring travel to customer sites to provide hands-on assistance. You will analyse existing customer processes and identify opportunities for solution design and process improvement. You will be responsible for troubleshooting issues, delivering practical solutions, and helping customers improve their daily operations and overall efficiency. Your insights will also contribute to product development by sharing feedback on how customers use our software and identifying areas for enhancement. In addition to supporting software implementation, you will assist with the resolution of escalated support tickets and ensure customer knowledge is maintained through clear and accurate documentation. Meeting or exceeding key performance targets is an important aspect of this role, as is working collaboratively with other teams across Civica to deliver the best possible outcomes for our customers. Ultimately, your focus will be on delivering high-quality services that drive customer satisfaction and foster positive referrals. Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on Local Government Services and Software | Civica   What you will do to be successful in this role  Ideally operational experience working in local council or implementing software to local government Serve as an industry expert with relevant experience, providing advice to both customers and internal teams to support successful business outcomes. Demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role. Build and maintain effective relationships with stakeholders at all levels, fostering strong customer engagement. Conduct thorough investigations into existing customer practices, with the ability to identify and redesign processes for greater efficiency using Civica systems. Communicate confidently and clearly, both in writing and verbally, with the ability to think on your feet and resolve customer issues in real time. Take ownership and accountability for the delivery of high-quality professional services. Deliver work in line with agreed project plans, timelines, and budgets. Show high levels of motivation, with a proactive approach to personal development and a strong focus on customer satisfaction.

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