Identity Service Manager job opportunity at PwC.

Home Jobs In Romania Tag: Job Identity Service Manager position at PwC


DatePosted 26 Days Ago bot
PwC Identity Service Manager
Experience: 10-years
Pattern: full-time
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degreeBachelor's (B.A.)
loacation Bucharest, Romania
loacation Bucharest....Romania

Job Description & Summary Preferred Qualifications: Minimum 7-10 year(s) of progressive professional roles involving information  security and/or IT management with strong project management and customer service experience.  Excellent communication, written and presentation skills. Attention to detail, organized, and can work  independently and collaboratively.  Degree Preferred: Bachelor's degree or higher Required Skills: Understanding of Identity management technologies and protocols, including PKI and encryption  methodologies. Basic understanding of cybersecurity concepts, data protection, privacy policies, and crossborder data regulations. Technical Project Management Experience  Problem Management Experience Analytical  Service Now Tool (manage and track customer requests) Google and MS Suite Azure DevOps (manage and track customer requests) Customer Service Excellent Communication, Written Skills, and Presentation Skills Management of Customer Requests Can work independently and with minimal supervision Collaborate well with others Organization and Prioritization Attention to Details Problem Solver Good to Have: Familiarity with advanced encryption techniques and digital certificate management. Knowledge of identity frameworks, industry best practices, and regulatory compliance. Cybersecurity certifications. Service Manager Responsibilities: Serve as the Service Management Representative for the Enterprise Identity team services  partnering closely with the team leads from each service Manage and track all requests for the Enterprise Identity team services in ServiceNow and Azure  DevOps adhering to the process and timeline Build relationships with global customers to understand their needs and expectations Own and drive customer demands, expectations and communication Schedule and host meetings with global customers to share status, objectives and to seek  feedback on service performance and capabilities Create weekly communications for the Enterprise Identity team services to share upcoming  technical changes with release notes, ex. upgrades, process change, etc. with customers Resolve complex problems by continuously applying significant independent judgment and by  collaborating with others including engineering teams, architecture teams, network teams, digital  teams, business teams, etc. Maintain vendor relationships, ensuring value, performance and quality metrics are delivered Budget and metrics management for the Enterprise Identity team services Deputy Responsibilities: Support the regional leader in managing, maintaining, securing, and supporting Identity services  across member firms. Handle PKI/certificate management duties, addressing escalations and service disruptions to  ensure seamless operations. Represent PKI services during PI planning meetings to align with strategic goals. Develop and manage the Identity pillar training curriculum. Foster continuous improvement by identifying and implementing process enhancements for  services. Engage with territory stakeholders to align with their long-term goals and requirements. Collaborate with vendors to ensure value delivery, technology performance, and metrics are met. Tackle additional projects or responsibilities as directed by the leadership, focusing on enhancing  PKI, Identity services or regional priorities. Coordinate with cross-functional teams to execute initiatives tailored to regional needs and  strategic objectives. Monitor and report on regional performance metrics to provide leadership with insightful strategic  decision-making data

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