Customer Transformation - HCD - Director job opportunity at PwC.

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DatePosted 24 Days Ago bot
PwC Customer Transformation - HCD - Director
Experience: General
Pattern: full-time
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loacation Wellington - NZL, New Zealand
loacation Wellington - N..........New Zealand

Management Level Director Job Description & Summary Kia ora,   At PwC, our purpose is clear: to build trust in society and solve important   problems .     Join our diverse whānau of experts   where   you’ll  work with world-leading technology - includin g A.I.   - bringing your people-focussed skills and experience to deliver outcomes that matter   to make a   lasting impact for our clients, our communities, and Aotearoa.     Ngā   k ōrero   mo   tēnei tūranga / About the role   PwC New Zealand’s Customer Transformation team partners with leading public and private sector organisations to design and deliver customer-centric transformation - spanning strategy through to execution, connecting service design and technology transformation in customer-centred programmes of work.    We’re   seeking a   Director in Wellington   to lead our local Customer capability, grow key client relationships, and deliver large-scale, measurable change. You’ll work alongside industry leaders and gain access to our global Customer practices.   This   is a huge opportunity to own and grow the team, nurturing talent and capability while operating as a trusted advisor to senior stakeholders, shaping   custo mer strategy, and leading multi-disciplinary teams in transformation programmes.     What   you’ll   do:   Lead   transformation   programmes   that put the customer at the   centre   of the   organisation’s   operating mod el, serv ice delivery and channels.    Le ad   and grow the Wellington Customer Transformation   team , including team leadership, coaching and capability building.   Drive strategic impact for clients across areas such as customer strategy, service des ign, exp erience design, prototyping and innovation.    Oversee de liv ery across cross-functional   team s (e.g., designers, data/insights, technologists) to achieve customer outcomes and drive benefit   realisation .    Build the pipeline and   support   business development by   leading   proposals and   drawing on   PwC’s   global   network and alliances.    Act as a champio n for   customer-centric work, representing the customer perspective across leadership and the wider firm - both internally and externally.    Stay ahead of emerging trends in data-driven customer engagement, AI and   digit al innovation, helping clients adopt new   ways of wo rking and new technologies responsibly.    Work with experts across   PwC’s globa l network to deliver best practi ce,   cutting -e dge   services for clients.   Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga/ Skills you w ill brin g or develop in   this   role   Demonstrated experience leading large-scale, customer-centric transformation initiatives (strategy through delivery)   with a well-established presence in the Wellington market.   Strong e xperience across customer-centric fun ctions e.g.   Human Centred Design, Service Design, Customer Strategy, Channel Strategy, DRM, MarTech, Analytics depending on your area of specialty .   Sector diversity is welcomed.   Strong stakeholder leadership and the ability to build lasting client relationships and lead complex engagements with competing priorities.    Co nfidence bridging customer strategy and technology execution, bringing   together da ta, platforms and customer outcomes.     Demonstrated   people   leadership with a passion for talent development, fostering inclusive teams, and leading through change.   Proficienc y w ith   tools   such as Figma, Miro, and InDesign; while not expected to be hands-on at this level, you will coach team members who use these tools.     Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ   Rewards   - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals   Growth   - Global network; leadership development; A.I. tools and training; formal learning pathways   Wellbeing   - $250 annual wellbeing allowance; Life & income protect io n;   S onder/EAP/Headspace;   15   days ’   paid sick leave; group-rate health insurance (eligibility applies)   Reputation   - PwC is known for shaping tomorrow. Join us and   you’ll   accelerate your career while helping clients and communities solve their   most important   problems.   Flexibility   - Flexible working; supportive coaching culture   Time off   -   T wo   paid   recognition days   off   provided each year   during our   annual summer shutdown period ; purchase up to two extra weeks’ annual leave   Whānau & community   - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave     Mō te aha   tāu e tatari ana? / What are you waiting f or?   Belong to a c ommuni ty of problem solvers where differences are embraced.   We’ll   empower you with technology, coaching,   f lex ibility   and trust to make a meaningful difference. Learn more on our careers site at   https://www.pwc.co.nz/careers.html .    Motuhake /   Independence:   Maintaining independence i s fun d a menta l to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an   independence   review process.   Travel Requirements Not Specified Available for Work Visa Sponsorship? No Job Posting End Date

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